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Customer help

FAQ

Ordering and payment
About products

How can I place an order?

All products available on the website www.yasenka.ie can be purchased by adding them to the basket and proceeding to the checkout. To place an order, follow these steps:

  • Add products to your cart: select the desired quantity and click “Add to Cart”. When you’re done shopping, go to your cart in the upper right corner.
  • Select the “Checkout” option in the cart.
  • Provide your information and delivery address.
  • Choose a payment method, add a discount code (if you have one) and place your order.

When the order is complete, a confirmation will appear on the screen. You will also receive a confirmation email with the order number for reference and a link to the tracking number once the order has been dispatched so you can track the delivery of your package.

Do I need to register to make a purchase?

There are two options for purchase. The first option is registration, where you have to fill out a form and receive a 10% discount on the total amount on your first purchase. Another option is to purchase as a guest. When purchasing as a guest, it is not necessary to fill out the registration form.

How to register?

You register by filling out the registration form, after completing the form you get your username (usually the email address you entered) and password to access your user account. To confirm your registration, open the link you receive in your email. After confirmation, you can log in and shop as a registered user.

Can I cancel the order or add products after the order has been placed?

If the package has not yet been handed over to the courier service, the order can be canceled by phone or email. It is not possible to add products to the order afterwards.

How can I pay for my order?

Payment options are: credit or debit card.

Which cards do you accept?

Payment can be made with the following payment debit and credit cards: Visa, Visa Premium, Maestro, Mastercard.

Can I pay the delivery person by card or cash?

Cash or payment by card on delivery is not possible.

Can I pay for my order by credit card in installments?

Payment in installments is not possible.

How can I use a discount code?

If you have received a discount code or there is currently an active promotion with the code, enter the code at checkout in the code field. After successfully entering the correct code, the percentage of the discount determined by the code will be deducted from the final amount.

Which delivery service delivers packages?

The delivery service is DPD. The advantages are the announcement of the arrival of the package to your phone number, the possibility of personalizing the address and delivery date, and picking up the package at the nearest collection points.

Can I pick up the package in a physical store or pharmacies where Yasenka products are sold?

Personal pickup of orders placed via the online store www.yasenka.ie is not possible in physical stores or pharmacies, as they are separate facilities with a different state of stock of products.

How long does it take to deliver the package?

Delivery is approximately within 6-10 days.

How much does delivery cost?

Delivery is free for all orders over €50. For amounts below €50, delivery is charged €3.

What to do if the products arrived damaged?

You can report all complaints by phone or e-mail info@yasenka.ie, and we will replace the ordered products as soon as possible.

What is collagen and should I take it?

Collagen is the most important protein in the human body and represents as much as 20% of all proteins in the body, while in the skin this percentage rises to as much as 70%. Its main role is to build connective tissue and it acts as a “glue” to hold our cells, tissues and organs together, giving them strength, shape and mechanical support.

Taking collagen is recommended because supplements stimulate cells that naturally slow down over the years to regain their activity and stimulate the production of new collagen, and by introducing high-quality collagen peptides into the skin cells, we also provide the building blocks for active cells to have something, from which they actually build new collagen fibers. This is supported by the fact that the absorption of collagen in the form of dietary supplements is 90%, while the absorption of collagen from food is only 27%.

When do I know it's time to start taking collagen and which collagen should I choose to start with?

Dermatologists recommend starting collagen replacement when signs of aging are not yet visible. An earlier start ensures better results and faster success. You choose collagen according to your skin type. Skinage collagen Advanced, which also contains the most powerful natural antioxidant resveratrol, is the most common choice at the beginning of skin care to reduce damage to collagen fibers and compensate for their loss.

From what age can I consume collagen?

The use of products that stimulate collagen synthesis is recommended already after the age of 25, when the breakdown of collagen begins. After the age of 25, we lose 1.5% of collagen per year and once this process starts, unfortunately it does not stop, but the percentages that we lose every year increases, so we can start consuming it before the age of 25 for preventive purposes or with specific problems where collagen can be of great help.

What types of collagen are there?

There are 16 different types of collagen in our body and each type has a different structure and function. Most of the collagen in the body is type I, II, III, or IV, in fact, about 90 percent of your collagen is type I. It is the strongest type because it is made up of fibers that are densely packed together. It is a structural component of bones, skin, tendons, cartilage, teeth and other connective tissue and can be stretched greatly without breaking. Hydrolyzed fish collagen type I is present in products from the Skinage line.

How to choose the right collagen for me?

When buying a collagen product, it is necessary to pay attention to the composition, as well as to the manufacturer, to make sure that you are buying a quality product that you know where it is produced, what controls it passes and that it contains clinical studies that you can trust. The Yasenka Skinage line, recommended by dermatologists and pharmacists and everyone who chooses proven pharmaceutical quality for the health and appearance of their skin, consists of Skinage Collagen Advanced, which is recommended for beginners, Skinage Collagen Prestige, which contains a double dose of collagen and helps to restore the structure deeply in the dermis, Skinage Collagen Elegance for those who struggle with acne, hyperpigmentation and gray and tired skin, and Skinage Collagen Tri Active, which contains as much as 20,000 mg of collagen, elastin, amino acids, ceramides, hyaluronic acid and a beauty complex of vitamins and minerals.

What results can I expect from taking collagen and when is the best time to take it, is there a specific time of day that promotes the best absorption?

The high concentration of active ingredients makes it possible to meet the needs for collagen in the connective tissue, muscles and tendons, as well as the subcutaneous tissue, thus reducing wrinkles and increasing the elasticity of the skin. We can thank collagen for connecting bones and joints, connecting our skin with the structures below it, wrapping muscles, as well as the ability to retain water in the tissues. Thanks to it, our skin is taut, our joints are firm and our knees do not creak.

There is no part of the day when you “must” take collagen. In order for our body to make the most of the collagen we consume, it is recommended to consume it at least half an hour (ideally 2 hours) before or after a meal, depending on whether it will be in the morning or in the evening, adjusted according to your pace of life, meal schedule and needs.

What is the difference between skinage Collagena Prestige and skinage Collagena Elegance?

Skinage Collagen Prestige contains a double dose of collagen and all B complex vitamins, zinc and manganese and helps to restore the structure deep in the dermis.

Meanwhile, for all those whose skin is problematic, whether they suffer from acne, hyperpigmentation or the skin looks gray and tired, Collagen Elegance is suitable, which, in addition to collagen, hyaluronan, vitamins and minerals, also contains green tea extract, MSM and coenzyme Q10, which restores energy to the face, stimulates microcirculation and, in addition to correcting wrinkles and restoring elasticity, also detoxifies the skin and allows it to shine again with a youthful glow.

Which collagen do you recommend for problematic skin?

We recommend Skinage Collagen Elegance to everyone who has problematic skin, whether it is plagued by acne, hyperpigmentation or the skin looks gray and tired.

Can pregnant and nursing mothers consume collagen?

The safety aspect of taking collagen during pregnancy and breastfeeding is not questionable, we only recommend Skinage Collagen Advanced due to the additional active ingredient resveratrol.

How long do you recommend taking collagen and should I take a break?

It is important to develop a healthy habit and incorporate collagen into your daily routine so that you do not miss your daily dose. The minimum recommendation for consumption is 2-3 months, breaks are not necessary, but you can take them.

What is Hairboost?

Hair boost is a formula specialized for hair. It contains hydrolyzed keratin, which exclusively builds hair and nails, solves the problem of split ends, strengthens hair, reduces hair loss and promotes hair growth. It works from the very roots, nourishes them and represents the building blocks for faster hair growth, young hair growth, and the hair that grows has greater strength, volume, and breaks and falls out less.

I have a problem with my hair, is collagen or Hairboost a better choice?

Collagen will primarily affect the skin, while the other active ingredients (B vitamins, MSM, zinc) will affect hair growth. Using collagen will contribute to reduced hair loss and faster growth, or this effect requires a much longer action than when Hair boost is used in a targeted manner.

I have hair problems, is collagen or Hairboost a better choice?

Collagen will work primarily on the skin, while other active ingredients (B vitamins, MSM, zinc) will work on hair growth. The use of collagen will contribute to reduced hair loss and faster growth, but this effect requires a much longer action than if we use Hair boost.

What is the best product choice for hair loss?

The first recommendation is Hairboost, but if the loss is to a greater extent and lasts longer, we definitely recommend collagen as part of daily consumption.

Which product is the best to choose against hair loss?

The first recommendation is Hairboost, but if the loss is to a greater extent and lasts for a long time, we definitely recommend collagen for daily consumption.

Can collagen be combined with Hairboost?

Of course, all collagens can be combined with Hairboost, in fact the combination is often recommended.

What is OmniFlex FLEXVITAL for?

OmniFlex FLEXVITAL is a liquid nutritional supplement for joint pain and maintenance of healthy cartilage and bones. It strengthens joints, bones and other connective tissues, accelerates recovery from sports and other injuries, reduces stress on joints and increases natural collagen production.

It relieves joint swelling and muscle spasms, relieves inflammation in osteoporosis, arthrosis, arthritis and various other inflammatory diseases.

It contains a combination of active ingredients: collagen, glucosamine, chondroitin and hyaluronic acid.

To whom and when is OmniFlex FLEXVITAL recommended?

  • in athletes
  • people who feel pain in the joints
  • in fractures for faster healing
  • at the risk of osteoporosis or as an adjunct to the treatment of an existing disease
  • people with osteopenia

Which is the better choice for joint problems Omniflex flexvital or Prestige/Elegance?

Collagen will work primarily on the skin, while Omniflex, with its additional active ingredients glucosamine, chondroitin, manganese and hyaluronic acid, has a targeted effect on the normal formation of connective tissue, the preservation of normal bones and the formation of collagen for the healthy functioning of cartilage.

How long can I drink Imuno Boost?

Imuno Boost is a food supplement with 7 vitamins, 7 minerals and 11 amino acids, it is highly concentrated and we recommend it when you feel low on energy or when you feel that “something is coming”. Considering that it is “first aid” for your immune system, it is recommended to take it for 3-10 days. To strengthen immunity and maintain immunity in the long term, we recommend Imuno royal jelly or Imuno beta glucan.

How long can I drink Imuno Beta Glucan and what part of the day is best to consume it?

The recommendation is 2-3 months, followed by a break. Imuno Beta Glucan is best taken in the morning before a meal.

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